P.Anitha                                                                                                        ani_siebel@yahoo.co.in

Summary

•  About 2 years in Siebel Application Development, Configuration, Workflow, Scripting
•  About 8 months of experience in Datawarehousing(OLAP: Business Objects, Micro strategy).
•  eMedia, eCommunications, eCustomer & Call Center using Siebel Tools, eScript
•  Good skills in configuring Siebel Applications using Siebel Tools.
•  Extremely motivated with good Inter-personnel skills.

Academic Profile

•  M.TECH (Control system and instrumentation)

    Shanmugha Arts, Science, Technology Research Academy   

CGPA :6.2    

•  B.E.(Electronics and instrumentation), Bharathidasan

2003, 73.13%

Experience Summary

•  Presently Working as Consultant in Capgemini Consulting India Pvt Ltd., Bangalore From June 2007 to Till Date.
•  Worked as Member Technical staff in Kaizen Software solutions from August 2005 to April 2007

Technical Skills

CRM Tools   : Siebel Tools (7.8.x/7.7.x/)

Siebel skillset                           :  Siebel Configuration, and Scripting

Scripting   : Siebel eScript

Database Tools            : MS-Access,Oracle 9i

Languages/Packages       : C++ and MS Office

Platforms/Workstations   : Windows 98 & 2000

Project Details

1.Nor'Easter

       June 2007 - Till Date

Organization: Capgemini Consulting India Pvt Ltd.

Client: Fairpoint Communications Inc.

Position: Siebel Technical Consultant

Description: This project aims to develop a customer application to be used by Fairpoint Communications to manage its customer information across its three operating regions in US - Maine, New Hampshire and Vermont.Fair point is a telecommunications provider with 31 local exchange companies in 18 states, serving the unique needs of customers in rural and small urban markets. FairPoint provides an array of services, including local and long-distance voice, data, Internet and broadband. Fairpoint will use this application to handle customers data. Customers will have an enterprise application wherein they will be able to login and see their billing details. The Customer Service Representatives will use an application to handle requests raised by the Customers who call up the Contact center for product inquiries etc. and are termed as Residential customers.

Responsibilities:

•  Done Scripting on Applets and BC for data validation
•  Written business services
•  Tested scripts in debug mode and business service using simulator
•  Creating a button on to UI and invoking a method on the clicking of the button
•  Development of functional specifications for specific business entity
•  Development of unit test cases
•  Worked on Data Check, created MVG groups
•  Worked on different entities
•  Working Knowledge of Data Validation Manager
•  Created Work Flow, validated and called the Business service from that particular work flow
•  Gained  Theoretical knowledge about the EAI

 

Technologies Used: Siebel 7.8 eCommunications,Siebel 7.8 Tools, Siebel eScript

2. Florida Power Corp - Florida                                    June 2006 - April 2007

Organization: Kaizen Software solutions

Position: Member Technical Staff

FPC is a U.S.-based company that services, sells power electrical products across U.S. They have partners all over U.S for effective sales and service. Customer can contact either FPC channel partners or FCP to get the products and to place the service request. The main objective of Siebel implementation is to provide complete, integrated system for capturing, processing, storing, retrieving and reporting all FCP business information.

Responsibilities:

•  As per the Low level design document I have,
•  Configured Static/Hierarchical Pick lists
•  Configured Static Drilldowns
•  Created Form/ List Applets
•  Created new Views and modified Screens
•  Configured Toggles
•  Created new columns under contact table and joined them to the Contact BC

Technologies used: Siebel 7.7/ emedia, Siebel 7.7 Tools, Siebel eScript

3. Sales Analysis System for Lesta Packaging                          August 2005 - May 2006

Organization: Kaizen Software solutions

Client  : Lesta Packaging, United Kingdom  

This decision support system is focused on analyzing the entire business process. In order to provide critical information like daily revenue, total sales, goals, information on employees and new plans the company developed Business Intelligence System based on Business Objects and informatics suite of products.

Roles and Responsibilities:

Report Developer

•  Involved in unit testing of the reports
•  Created the reports using Business Objects functionalities like Combined Queries, Slice         and Dice, Drill Down, @Functions, Cross Tab, Master Detail and Formulae etc.

Technologies used:     OS Environment  : Windows 2003

                                      Platform                          :  Datastage, Businessobjects 6.5, Oracle 9i

Personal details :

Name                                   :  P.Anitha

Date Of Birth                      :   14-09-1980

Marital Status       :   Single.

Address for communication  :    17/1 17th 'A' main,7th cross, 6th block

                                                         Kathali Palya,Koramangla

                     Bangalore-******

Mobile number:                           :   (0)**********,

Permanent Address  :  M-453 TNUDP,

      Anna Nagar post

      Trichirapalli-******

      Tamil Nadu